Welcome!

Intuitive Shipping is the most powerful and dynamic shipping calculation app available for Shopify. To make things as simple as possible, we’ve created this self-serve knowledge base of easy-to-follow guides to help you get set up quickly. 

Intuitive Shipping can be used indefinitely – for FREE – as long as you’re in Testing Mode. Take as much time as you need to get set up.

If you’ve got questions, check out our FAQ page, and if you need assistance at any time, please contact us. We’re here to help you!

Getting Started

After installing Intuitive Shipping from the Shopify app store, you’ll be taken through the initial setup process which takes just a few seconds.

The Dashboard

Once you’ve completed the installation process, the first thing you’ll see is the Intuitive Shipping Dashboard. Here you’ll find all of your recent shipping calculation activity once you’ve started using the app, along with any important reminders displayed as banners above the Recent Activity.

By default, Intuitive Shipping starts in Testing Mode. While in Testing Mode, Intuitive Shipping is completely FREE to use. You can take as much time as you need to get Intuitive Shipping set up exactly the way you want. And when you’re finished, we can even review your setups for you.

Once you’ve finished testing and you’re happy with your setups, activate your 14-Day FREE Trial by clicking the Billing button in the blue banner or the Billing menu button.

After your 14-day FREE trial has been activated, you will then have the ability to update your Maximum Usage Billing Limit.

Maximum Usage Billing Limit

Each Intuitive Shipping pricing plan includes a set number of orders for the regular monthly billing amount, as well as an additional per order charge which is billed for each order processed over your plan limit.

That means you can continue to use Intuitive Shipping even if you go over your plan limit.

Shopify mandates that all third-party apps, including Intuitive Shipping, have a monthly Maximum Usage Billing Limit that is chosen by you. By default, your Billing Limit is already set to a pre-determined amount based on your plan. For example, if you choose the Small plan, your Billing Limit is set to $20.00.

Once your plan has been activated, you can change the Billing Limit.

You can set your Billing Limit to a minimum of $10.00.

If your total overage charges are less than your Billing Limit, you will only be billed actual overage charges if you exceed your plan limit.

Let’s say you’re using our Small plan which includes up to 500 orders per month for $29.99 and has an additional per order charge of $0.03. With a Maximum Usage Billing Limit of $20.00, you can process 1166 orders before you reach your Billing Limit:

  • 500 orders included = $29.99
  • 666 additional per order charges at $0.03 = $19.98

Once you reach your Maximum Usage Billing Limit, Intuitive Shipping will no longer return rates at checkout until one of the following happens:

  1. Your Maximum Usage Billing Limit is increased
  2. You upgrade your Intuitive Shipping plan
  3. Your next Shopify billing cycle begins

Overage charges will appear on your monthly Shopify invoice. Since you’re invoiced once per month, per-order charges will accrue until your billing cycle ends or until you reach your Maximum Usage Billing Limit – whichever occurs first.

You can upgrade your Intuitive Shipping Plan at any time before your billing cycle ends. Any overage charges that have accrued to that point will appear on your next Shopify invoice, but no further overage charges will accrue after you upgrade.

To avoid service interruptions, we strongly encourage you to set your Maximum Usage Billing Limit to at least double your plan price.

The Basics

Here are some of the basic things you’ll need to know when starting to use Intuitive Shipping.

Shipping Scenarios and Shipping Methods

Whether you’re taking advantage of our Smart Boxing method for the most accurate live shipping rates at checkout or you’ve got much more complex requirements, you’ll always need to create at least one Shipping Scenario and one Shipping Method.

  • Shipping Scenarios are a set of Conditions applied to the Shipping Methods.
  • Shipping Methods are created within your Shipping Scenarios. They determine how shipping costs will be calculated at checkout.

Shipping Profiles

Shipping Profiles were recently introduced by Shopify to give merchants more flexibility with their products and shipping rates. Because of the way that Profiles is configured, Intuitive Shipping is unable to see multiple Shipping Profiles which may lead to shipping calculation errors.

That’s okay! Intuitive Shipping is powerful and robust enough to do everything that Profiles were intended to do – and much more!

We strongly recommend that you only use one (1) Shipping Profile when using Intuitive Shipping. Learn more about using Intuitive Shipping with Profiles here.

Getting Help

We know shipping can be complicated. That’s why we’ve provided several different ways to get help.

Tooltips

Throughout Intuitive Shipping, you’ll find Tooltips to give you a quick overview of each component. When you see this symbol…

…simply hover over it to learn more.

Documentation

If the Tooltips don’t provide enough information, check out our detailed Documentation within the Intuitive Shipping App by clicking the Help menu button, then selecting Documentation from the drop-down list.

Help Center

What if I told you that you’re in the Help Center right now?

If at any time you need to come back here to access the Setup Guides and FAQs, click the Help menu button, then select Help Center from the drop-down list.

View Article

We know that shipping can be complex. We’re here to help! If you get stuck and can’t find the answers you need within the Help Center, please don’t hesitate to contact us. There are a number of different ways you can reach our helpful Support team.

Help Center Support

  • All of our Help Center articles have a Contact Support button. Click on the button at any time to reach the contact page where you can submit a support ticket.

Live Chat

  • Chat with our team in real time by clicking the Live Chat icon on any page in the app and typing your support question into the message box. Live Chat is available 9:30 AM to 4:00 PM EST, Monday to Friday (excluding Canadian statutory holidays). You can submit your chat message at any time. Our team will be available to respond during regular chat hours.

Help Button

  • Click the Help menu button, then select Support from the drop-down list. Enter your support enquiry into the message box and click the Send Support Request button.

Urgent Support

If your request is urgent, please send us an email and mark the subject line ‘URGENT’.

Activating Intuitive Shipping

Intuitive Shipping is FREE to use as long as you’re in Testing Mode. When you’ve finished setting it up and you’re ready to go live, simply activate your 14-Day FREE Trial.

Ready to set up Intuitive Shipping?

Start Here: Create a Shipping Scenario

Updated on April 7, 2020

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