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Intuitive Shipping: Legacy vs. New

Support for the Legacy version will end as of June 1, 2024. Please contact us for assistance completing your migration.

In late 2021, we launched a new version of Intuitive Shipping for Shopify.

The New version of the app was completely rebuilt from the ground up with a slick new user interface and some exciting new features. We also refined many tools that have helped merchants like you take control of their shipping costs for the past several years.

Which Version Are You Using?

If you’re using Intuitive Shipping for BigCommerce, rest assured that you’re already on the New version. The Legacy version was only available on Shopify.

If you’re on Shopify and use the app infrequently, you may be unable to identify which version you’re using immediately.

Here’s how you can tell.

Install Date

You’re already using the New version if you installed Intuitive Shipping for Shopify for the first time after Oct. 18th, 2021.

If you have had Intuitive Shipping installed continuously since before Oct. 18th, 2021, or if you installed the app before Oct 18th, 2021, deleted it, and reinstalled it after that date, you could be running either version. We have gradually transitioned most Legacy users to the New version.

Check The App

It only takes three steps to confirm which version of Intuitive Shipping you’re running.

1) Sign in to your Shopify admin page.

2) Click Apps on the admin sidebar menu.

3) Use the provided ‘Apps’ search bar to find Intuitive Shipping, then click on the app listing. This will open Intuitive Shipping.

You’re using the Legacy version of Intuitive Shipping if:

  • your browser opens a new tab on the Activity page
  • the app menu is text-only and across the top of the page
  • the app is embedded in Shopify (you can see the Shopify admin menu on the left side of the page)

You’re using the New version of Intuitive Shipping if:

  • your browser opens a new tab on the Get started page
  • the app menu is on the left side of the page and features both text and icons
  • the app is outside of Shopify, and you cannot see the Shopify admin menu on the left side of the same page

What’s New?

The New version was completely rebuilt! Not only does it look great, but it’s also more efficient, better performing, and easier to manage and maintain.

All the Legacy features you came to love in Intuitive Shipping are still there. And we added a few new ones! Here are just some of the improvements we made.


Zones can be managed right in the app. On the Legacy version, we synced your Shopify Shipping Zones. Any time you had to change your zones, it meant leaving the app, making changes in Shopify, and then re-sync those changes with Intuitive Shipping. This could be tedious, time-consuming, and risky if you forgot to perform a re-sync. The New version lets you conveniently manage all your shipping zones in the app so they’re always up-to-date.

Learn more about our new Zones feature.


Packages have a central management system, so you only need to enter them once. When added, you can quickly choose from any of your saved packages within each shipping method that requires packages. If you run out of stock, just turn off a package from the management system, and it will be ignored by any shipping method it is assigned to. You don’t have to remove it from each shipping method manually. When your package becomes available again, you can re-enable it from the management system.

The New version also lets you add soft packages, like envelopes and poly mailers. Unlike boxes, which have three fixed dimensions, soft packages have a flexible height dimension that adjusts depending on the size of the products in the cart.

Learn more about our new Packages management system.

Rate Blending

Rate blending isn’t new to Intuitive Shipping, but we improved it so much that it may as well be! Combined Shipping Methods, as they are known in the Legacy version, were one of the most frequently used, yet at times, one of the most challenging Legacy features to set up. Now, if you want to combine multiple rates into a single shipping cost, you can quickly set up simple rate blending. If your rate combinations have more complexity, advanced rate blending gives you more flexibility and customization than ever.

Learn more about our new Rate blending system.


Postal code and ZIP code-based sub-zones let you control shipping to more localized areas within a zone. On Legacy, sub-zones were configured using our Condition Groups feature. Now, sub-zones are a dedicated feature managed within Zones, and they can be assigned to shipping methods just like a regular ‘parent’ zone.

Learn more about our new Sub-zones system.


If you have alternate shipping origin locations for live rates and local deliveries, you can set them up in a central location system, then quickly assign them to parcel service, freight service, or local delivery shipping methods as needed.

Learn more about our new Location management system.

Shipping Methods

We enhanced how shipping methods are created and maintained. In Legacy, the type of shipping method was determined by the settings you selected on the shipping method page. In the New version, you can choose the type of shipping method you want, such as parcel service, custom rates, local delivery or free shipping, giving you only the settings you need for that shipping method type.

Learn more about our new Custom service, Parcel service, and Local delivery shipping methods.


Carriers also have their own central management system, so you only need to connect them once. This makes carrier accounts easier to update and dramatically reduces the risk of entering your account credentials incorrectly.

Learn more about our new Carrier management system.

Product Filtering

In Legacy, product filtering was included in the condition system, limiting its true potential and making it impossible to use Condition Groups to filter products. In the New version, product filtering has dedicated settings within each Scenario, separate from condition settings. This gives you more control over product filtering for the shipping methods and, in some cases, lets you use product conditions in Condition groups.

Learn more about our enhanced Product filter system.

Why Did We Change?

When we launched Intuitive Shipping 2017, we couldn’t have imagined all of the ways the app would be used to control shipping at checkout. We’re truly in awe of some of the sophisticated and unique setups we see daily!

We also couldn’t have imagined just how quickly and significantly Shopify would grow and change back then.

Our development team worked hard to adapt to how our app was being used and keep up with platform changes at Shopify. We reached a point where making running changes to our Legacy version was no longer feasible. Minor facelifts and feature updates simply wouldn’t cut it anymore.

Legacy FAQ

How long will the Legacy version be supported?
As of June 1, 2024, support for the Legacy version of Intuitive Shipping will end. Our support team will be reaching out to help you migrate to the new version.
Why is support for Legacy ending?
As part of our commitment to providing the best possible user experience and ensuring the highest level of security and performance, and with the vast majority of our users now using the New version, supporting two versions is no longer viable.
I’m still on the Legacy version. When can I migrate to the New version?
Most Legacy accounts have now been migrated. If you still need to be migrated to the New version, it may be due to a technical issue. Please get in touch with us through the Support page in the app to learn more about your migration status.
I keep seeing an error message about migration failing. Should I be concerned?
Rest assured, nothing in your setup has changed, and the Legacy version will continue to run as expected, without interruption.

Our Development team invested a lot of resources into testing and validating Legacy setups to ensure a smooth migration process. Our system thoroughly checks your Legacy setup to ensure the New version will run smoothly after migration is completed. If the validation process flags any concerns, migration can only proceed once those concerns are addressed.

Our team may need your help to move the migration process along. If so, we will reach out to you with more information.
Why is migration failing?
Our system thoroughly checks your app settings and Scenario setups to ensure that all your rates can be displayed as they are with the Legacy version. If our system flags a concern, migration cannot proceed. Our team will contact you if we need your help to continue the migration process.
I like the Legacy version and don’t want to migrate. Can I continue to use it?
All Legacy accounts will eventually migrate to the New version. If you are still running the Legacy version, it likely means that automatic migration could not be completed.

Support for the Legacy version will be discontinued as of June 1, 2024. Our team will contact you if we need your help completing the migration.
Does it cost anything to migrate?
Nope! The migration process is seamless, and there is no disruption to your store’s checkout experience. When you are migrated to the New version, you’ll remain on the same pricing plan. As long as you don’t change your plan, the price you’re paying is locked in.

Learn more about how billing on the New version works here.
Can I get a demo of the New version?
Absolutely! If you’re still on Legacy and want to see how the New version will work with your current setup, you can just book a demo with one of our team members and let us know you want a preview.

Learn more about the New version of Intuitive Shipping.

If you have questions or concerns about migration, please contact us.

Updated on February 29, 2024

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