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Intuitive Shipping: Legacy vs. New

In October 2021, we launched a brand new version of Intuitive Shipping!

The New version of the app was completely rebuilt from the ground up. Not only does it have a slick user interface, we’ve also added some exciting new features and refined many of the setup tools that have helped merchants like you take control of their shipping costs for the past few years.

Which Version Are You Using?

If you’re new to Intuitive Shipping, or if you don’t use the app a lot, you may not be able to immediately identify which version you’re using.

Here’s how you can tell.

Install Date

If you installed Intuitive Shipping for the first time after Oct. 18, 2021, you’re already using the New version. From that point on, only the New version can be installed.

If you had the app installed before Oct 18th 2021, deleted it, and you’ve decided to give it another try, the Legacy version may be reinstalled.

If you’re still on the Legacy version and you’re interested in switching to the New version, please reach out to us for assistance with migrating.

Check The App

If you’re still not sure which version you’re on, it only takes three steps to check.

1) Sign in to your Shopify admin page.

2) Click Apps on the admin sidebar menu.

3) Use the provided ‘Apps’ search bar to find Intuitive Shipping, then click on the app listing.

You’re using the Legacy version of Intuitive Shipping if

  • your browser opens a new tab on the Activity page
  • the app menu is across the top
  • the app is embedded in Shopify (you can see the Shopify admin menu on the left side).

You’re using the New version of Intuitive Shipping if

  • your browser opens a new tab on the Get started page
  • the app menu is on the left side
  • the app is outside of Shopify and you cannot see the Shopify admin menu on the left side.

What’s New?

The New version has been completely rebuilt! It not only looks great, it’s more efficient, better performing, and easier to manage and maintain.

All of the features you’ve come to love in Intuitive Shipping are still there. And, we’ve added a few new ones! Here are just some of the improvements we’ve made.


Zones can now be managed right in the app. On the Legacy version, we synced your Shopify Shipping Zones. That meant, any time you had to make changes to your zones, you had to leave the app, make your changes in Shopify, then re-sync those changes with Intuitive Shipping. This could be tedious, time-consuming, and risky if you forgot to re-sync. Now you can conveniently manage all of your shipping zones right in the app so they’re always up-to-date.

Learn more about our new Zones feature.


Packages now have a central management system, so you only need to enter them one time, then quickly select the packages you want in each shipping method. If you run out of stock, easily disable a package and it’ll be ignored by the shipping method without having to be removed completely. When you package type is back in stock, simply enable it to make it available again for any shipping methods it was assigned to.

The New version also lets you add soft packages, like envelopes and poly mailers. Unlike boxes, which have three fixed dimensions, soft packages have a flexible height dimension that adjusts depending on the size of the products in the cart.

Learn more about our new Packages management system.

Rate Blending

Rate blending isn’t new to Intuitive Shipping, but we’ve improved it so much it may as well be! Combined Shipping Methods, as it was known in the Legacy version, has been one of the most frequently used, yet at times, one of the most challenging Legacy features to take advantage of. Now, if you just want to combine multiple rates into a single shipping cost, you can very quickly set up simple rate blending. If your rate combinations have more complexity, advanced rate blending gives you more flexibility and customization than ever.

Learn more about our new Rate blending system.


Postal code and ZIP code-based sub-zones let you control shipping to more localized areas. On Legacy, sub-zones were configured using our Condition Groups feature. Now sub-zones are a stand-alone feature. They can be managed right in Zones, and assigned to shipping methods just like a regular zone.

Learn more about our new Sub-zones system.


If you have alternate shipping origin locations for live rates and local deliveries, you can set them up in a central system, then quickly assign them to parcel service or local delivery shipping method as needed.

Learn more about our new Location management system.

Shipping Methods

We’ve improved how shipping methods are created and maintained. Now you can select the type of shipping method you want during setup, such as parcel service, custom rates, local delivery or free shipping, giving you only the settings you need for each type.

Learn more about our new Custom service, Parcel service, and Local delivery shipping methods.


Like packages, zones and locations, carriers have their own central hub, so you only need to set them up once. This makes them easier to update and greatly reduces the risk of entering your account credentials incorrectly.

Learn more about our new Carrier management system.

Product Filtering

In Legacy, product filtering was included in the condition system which limited its true potential and made it impossible to use Condition groups to filter products. In the New version, product filtering has its own dedicated Scenario settings which are separate from conditions. This gives you more control over product filtering for the shipping methods, and lets you use product conditions in Condition groups.

Learn more about our enhanced Product filter system.

Why Did We Change?

When we launched Intuitive Shipping back in 2017, we couldn’t have imagined all of the ways the app would be used to control shipping at checkout. We’re truly in awe of some of the sophisticated and unique setups we see every day!

We also couldn’t have imagined back then just how quickly and how significantly Shopify would grow and change.

Over the past few years, our development team has worked hard to adapt to all of the ways our app is being used, and to keep up with platform changes at Shopify. We reached a point where it was no longer feasible to make running changes to our Legacy version. Minor facelifts and feature updates simply wouldn’t cut it anymore.

A Note To Our Legacy Users

We know that for some of you, change is exciting and invigorating, and you can’t wait to jump into the New version. If you haven’t yet been migrated and you’re interested in doing so, please let us know.

Our development team has invested a lot of time and resources into ensuring the migration process is as smooth and seamless as possible. When we initiate the migration process, we’ll first do a thorough check to make sure that all of your current settings and setups can be migrated to the new version. If for any reason we identify an issue, migration will stop and you’ll remain on the Legacy version. We’ll post a banner on the Activity page explaining that migration could not be completed. When this occurs, we’ll work with you to resolve any issues so we can try to migrate again.

Once the migration process is completed successfully, you’ll be able to jump right into the New version. All of your settings, Scenarios, shipping methods and integrations will be ready to go.

The only thing we are unable to migrate is the transaction history from your Activity page.

If you prefer to continue using the Legacy version for now, no problem. Please be aware that we will be reaching out to you shortly to let you know we’re moving all remaining legacy accounts onto the new version.

Learn more about the New version of Intuitive Shipping.

If you have questions or concerns about migration, please contact us.

Updated on March 17, 2023

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