FAQ – LEGACY version
FAQ – NEW version
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How To Test Your Setup In Testing Mode
Test your Intuitive Shipping setup before making it live.
How To Troubleshoot When Shipping Rates Do Not Appear
Learn how to troubleshoot if shipping rates aren't being calculated or displayed by Intuitive Shipping.
How To Use The Activity Dashboard
Learn how to search and view recent shipping calculation Activities on the Dashboard.
How To Set Up Shipping Costs
Understand how each setting in your Shipping Method affects costs and learn now to configure shipping costs in different ways.
How To Sync Your Shopify Settings
Learn how to keep your Shopify data up to date and synced with Intuitive Shipping.
How To Remove Shopify Shipping Rates
Delete your Shopify shipping rates before you make your Intuitive Shipping setup live.
How To Use SmartBoxing™ With Live Rate Shipping Methods
Learn how use our advanced SmartBoxing™ feature to optimize your dimensional shipping for the most accurate live rates.
How To Prevent Shipping To PO Box Addresses
Quickly add a Condition to a new or existing Shipping Scenario to prevent customers with a PO Box address from checking out.
How To Connect ShipStation
Connect your account to sync Intuitive Shipping with ShipStation.
How To Copy A Shipping Method
Save time by copying an existing shipping method and making minor changes as required.
How To Create A New Shipping Zone
Learn how to add another Shipping Zone through your Shopify settings.
How To Add Google API Credentials
Create a Google API account and connect it to Intuitive Shipping for distance-based rate calculations and distance condition checks.
How To Resolve Non-Compliant Shipping Rates On Google Merchant Center
Learn why Google Merchant Center considers some shipping costs non-compliant and how to resolve the issue.
How To Simulate Shopify’s Discounted Shipping Rates
Simulate Shopify's discounted shipping rates while still controlling how shipping is calculated at checkout.
How To Use Intuitive Shipping With Shipping Profiles
Learn how to avoid shipping calculation errors when using Intuitive Shipping with Shopify Shipping Profiles.
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