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Contact Support

If you need assistance with the Intuitive Shipping app, please contact us using one of the methods below.

Do you have a question about our support services? Check out the ‘Support’ section of our FAQ.

Email Support

To request support by email, submit a support ticket directly from the app Support page.

We typically respond within 1 business day during regular business hours.

Email support on weekends and Canadian statutory holidays is limited.

Our regular support hours are:

  • Monday – Wednesday, 7 am to 5 pm EST/EDT
  • Thursday & Friday, 8 am to 5 pm EST/EDT
  • Saturday, 10 am to 1 pm EST/EDT

We may update our regular support hours periodically, so be sure to check back here or the app support page for our current support times.

Urgent Support

If you have an active billing plan and you are experiencing a business-critical situation – for example, your live rates have stopped working or are significantly off – please select the urgent option from the support type drop-down.

One-on-One Support

Do you require real-time troubleshooting assistance? Let us give you a hand. If you have an active billing plan, we can walk you through any questions or concerns you have about Intuitive Shipping.

Book your appointment directly from the app’s Support page.

Get A Demo

Not sure if Intuitive Shipping is right for you? Take a tour of the Intuitive Shipping app with one of our amazing team members! Book your live demo appointment today!

If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can book a demo directly from the app’s Support page.

Free Onboarding

If you installed the New version of Intuitive Shipping, and you’re looking for some help to get you started, you can book a free, one-on-one Onboarding session with our team directly from the app. We’ll walk you through the initial setup process to get you on your way and help you feel more confident when you activate.

Go to the Get Started page, then click the Schedule button in the Onboarding session section near the top of the page.

If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can also book an onboarding session from the app’s Support page.

App Status

For real-time updates during app downtime or technical issues, check out our Status page. We also provide updates when our carrier partners have rates-related issues.

Be sure to add the Status page to your browser bookmarks. Or click the Subscribe To Updates button at the top of the Status page to receive status alerts by email.