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How To Test Your Setup In Testing Mode

After you finish setting up Scenarios and Shipping Methods, you can easily test Intuitive Shipping while still in Testing Mode.

Before activating your account and starting your 14-Day FREE trial, Intuitive Shipping is free to use in Testing Mode indefinitely. Testing mode does not impact your free trial.

Test Your Setup

1) Go to your store’s website, add products to the cart, then proceed to your store’s Checkout page.

2) Enter the Customer Name as (first name) Intuitive (last name) Shipping. This will allow your Intuitive Shipping rates to appear as your customer will see them when you activate your account.

3) Complete the Shipping address form by adding a test address. You can use a real or fake street address as long as the Postal code or Zip code is authentic.

If you have shipping rates set up in your Shopify Shipping & delivery settings, those rates will appear along with rates from Intuitive Shipping.

This is normal. Only you can see the rates generated by Intuitive Shipping while you’re in Testing Mode. Your customers cannot see rates from our system and will continue to see rates coming from Shopify – or another third-party rate provider if you’re using one – until your Intuitive Shipping account has been activated.

If you’re using Intuitive Shipping to create Wholesale/ Retail Shipping Pricing, Loyalty Shipping Tiers, Subscription Pricing, etc., you will need to create a Customer Account with the name ‘Intuitive Shipping’, and assign the appropriate customer tag(s) – e.g. ‘wholesale’.

Enable Carrier-Calculated Rates

When testing new or updated Shipping Scenarios, you’ll need to make sure the Carrier-Calculated Rates feature is enabled on your Shopify account. If it isn’t enabled, your shipping rates will not appear at checkout, even in Testing Mode. In addition, you’ll see a red banner on the Intuitive Shipping Dashboard.

In some rare cases, the red banner will not appear even when the Carrier-Calculated Rates feature is not enabled. This sometimes happens if the feature had been enabled, but has been inadvertently disabled. To confirm the status of Carrier-Calculated rates,

1) Click on Shopify Settings at the bottom of the left Sidebar.

2) Click on Shipping and delivery.

3) Scroll down to the bottom, then click Manage integrations in the Accounts and integrations section.

Manage integrations may not be displayed on your Shipping and delivery page.

Instead, your Carrier accounts and Custom order fulfillment settings may be accessible directly from the Shipping and delivery page.

In either situation, if you are prompted to Enable third-party calculate rates at checkout on the screen, the feature has not yet been enabled.

Enabling third-party calculated rates at checkout is a Shopify requirement if you are using any third-party rate calculator, including Intuitive Shipping, even if you’re not planning to connect Intuitive Shipping to a live rate carrier – e.g. FedEx, UPS. The feature is USD $20.00 per month if you are on the ‘Basic’ or ‘Shopify’ plans. If you change your plan to annual billing, Shopify will add the feature at no additional cost – and they will discount your plan by 10%.

To learn how to enable Carrier-Calculated Rates, click Learn more where prompted to be taken to Shopify’s Help Center guide. You will need to contact Shopify directly to have this feature enabled.

If you change your Shopify billing plan to annual billing, you must still contact Shopify to have the Carrier-Calculated Rates feature enabled.

It is not enabled automatically.

If you are on the ‘Advanced’ plan or higher, the feature is already included with your plan and enabled. No further action is required.

Clear the Shopify Cache

When testing updated Shipping Scenarios or Shipping Methods, you may need to clear the Shopify checkout cache in order to see updated rates.

Let’s say you want to run a new test checkout immediately after a change has been made in Intuitive Shipping. Before you re-run the test calculation, change the street address slightly – e.g. change ‘123 Main St.’ to ‘1234 Main St.’

You do not need to change the customer name or postal/zip code, as these may affect the calculations if you’re using Customer Conditions or if rates are location-based.

Alternatively, if you want to use the exact same address from an earlier test, you must then change the cart contents. You can either increase or decrease the quantity of an item or add/remove another product. As long as the type and/or total quantity of items in the cart is different, the cache will be cleared.

Once you’ve finished testing your setup in Testing Mode, you’ll need to Activate Your Account to start using Intuitive Shipping for live checkouts.

Hide Intuitive Shipping From Customers

After your account has been activated, you can hide your Intuitive Shipping setups from your customers at any time. This is useful if you want to conduct further testing on all of your setups without altering the Visibility settings of individual Shipping Scenarios.

When General Visibility is turned OFF, customers will not see any rates from Intuitive Shipping. You may need to add a temporary backup rate to your Shopify settings so your customers can continue to check out while you test.

1) Click Settings on the menu.

2) In the General section, set Visibility to Off (green). This will make all of your Shipping Scenarios invisible to your customers.

The General Visibility setting is only available after you have activated your account. While in Testing Mode, this feature is not accessible.

3) Click the Save button to save your Visibility settings.

4) Follow the steps at the beginning of this article to Test Your Setup – including using the customer name ‘Intuitive Shipping’. This will allow you to bypass the Visibility setting.

5) When testing is completed, set Visibility to On again to make Intuitive Shipping available to your customers.

If you added a temporary backup rate to Shopify, you will need to remove it again to prevent customers from seeing rates from multiple sources.

Setting Visibility to Off does not disable billing on your Intuitive Shipping plan. It simply hides shipping rates calculated by Intuitive Shipping from your customers.

Updated on May 6, 2021

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