Shopify recently introduced Shipping Profiles. This feature lets you create custom Profiles for products with unique shipping requirements, such as fragile items, which can be combined with or excluded from shipments with general products.
Within each Shipping Profile, you can assign one or more Shipping Zones – e.g. a group of territories or states. If you’re using Shipping Profiles, you may have the same Zones in each Profile. For example, both your General Profile and your Fragile Products Profile might have Zones for ‘United States’ and ‘Canada’.
Intuitive Shipping will work best when you use one (1) Shipping Profile and remove any additional Profiles. If you have Profiles enabled, skip ahead to Remove Other Profiles. If you’re not sure if you have Profiles enabled, continue to Check If Profiles Are Enabled.
Check If Profiles Are Enabled
Here’s how to check your Shopify Shipping settings to find out if Profiles are enabled in your store.
- Click on Shopify Settings at the bottom of the sidebar menu.
- In the Settings menu, click on Shipping.
- In the Shipping profiles section, check to see if there is a click-able link to Create new profile. If yes, then Shipping Profiles are enabled.
If Shipping Profiles are enabled and only one (1) Profile is listed, you can continue to use Intuitive Shipping without risk. If more than one Profile is displayed, we encourage you to follow the next steps to Remove Other Profiles.
Remove Other Profiles
In order to ensure Intuitive Shipping is calculating rates properly, we encourage you to remove all Profiles except for your Default Profile.
- Click Manage rates beside an additional Profile – e.g. Fragile Products
- Scroll to the bottom of the Manage shipping profile screen, then click the Delete profile button. Any products associated with the deleted Profile will be added back to your default Shipping Profile.
- Repeat the above steps to Remove Other Profiles for each additional Shipping Profile.
What Are The Risks?
Shopify automatically adds Intuitive Shipping to your General Profile as a Carrier Service when you install the app. When you create additional Shipping Profiles, you have the option to add Intuitive Shipping as a Carrier Service, or use other services, such as accessing Shopify’s discounted carrier rates.
Whether you’re using Intuitive Shipping as a Carrier Service in one Shipping Profile or multiple Profiles, it may result in rate calculation errors.
Intuitive Shipping In One Profile
When Intuitive Shipping is present as a Carrier Service in just one of your Profiles, and a customer orders products from multiple Profiles, Intuitive Shipping will only calculate rates for the products in the Profile it is associated with.
Let’s say you’re using Intuitive Shipping to provide a Free Shipping Scenario where a customer must order more than $75 to get free shipping. A customer might order a $60 product from your General Profile, where Intuitive Shipping is providing rates, and a $20 product from your Fragile Products Profile where Intuitive Shipping is not providing rates. Your customer should be entitled to free shipping because they have ordered $80 worth of products. However, because Intuitive Shipping only sees the product in the General Profile, the calculation assumes the customer only ordered $60 worth of products, and is therefore not entitled to Free Shipping.
Intuitive Shipping In Multiple Profiles
When Intuitive Shipping is present as a Carrier Service in two or more of your Profiles, and those Profiles contain the same Shipping Zone, Intuitive Shipping will interpret the order as multiple products from the same Zone and combine the shipping rate, even if it’s just one product. That’s because Intuitive Shipping doesn’t see Shipping Profiles – only Zones.
Let’s say you have a General Profile and a T-Shirts Profile, and Intuitive Shipping is associated with both Profiles. In addition, each Profile has a Shipping Zone that includes California. The shipping rate for California in the General Profile is $15 and the shipping rate for California in the T-Shirt Profile is $10. When a customer from California orders a t-shirt, their shipping cost should be $10. However, because Intuitive Shipping doesn’t see the Profiles, it calculates shipping rates for both Profiles and adds them together for a total shipping cost of $25.
You Don’t Need Multiple Profiles
Because of the way that Shipping Profiles are configured, there is no workaround for Intuitive Shipping and no way to avoid the risk of calculation errors except to remove your additional Profiles.
That’s okay! Shipping Profiles were introduced to give Shopify merchants more flexibility and more customization with shipping rates. Thankfully, Intuitive Shipping is so powerful and robust that you can do everything Profiles was intended to do – and much more!