Shopify’s Shipping Profiles feature lets you create custom Profiles for products with unique shipping requirements, such as fragile items. These custom Profiles can be combined with or excluded from shipments with general products.
Within each Shipping Profile, you can assign one or more Shipping Zones – e.g. a group of territories or states. If you’re using multiple Shipping Profiles, you may have the same Zones in each Profile. For example, both your General Profile and your Fragile Products Profile might have Zones for ‘United States’ and ‘Canada’.
Intuitive Shipping will work best when you use one (1) general Shipping Profile and remove any additional custom Profiles.
Remove Custom Profiles
To ensure Intuitive Shipping is calculating rates properly, we encourage you to remove all Profiles except for your (default) General Shipping Rates Profile.
1) Click on Shopify Settings at the bottom of the sidebar menu.
2) Click on Shipping and delivery on the Settings menu.
3) In the Shipping section, click Manage rates beside a custom Profile, such as ‘Fragile Products’.
4) Scroll to the bottom, then click the Delete profile button. Any products associated with the deleted Profile will automatically be added back to your default General Shipping Profile.
5) Repeat Steps 3 and 4 to remove each additional custom Shipping Profile.
What Are The Risks?
Shopify automatically adds Intuitive Shipping as a Carrier service to your General Profile when you install the app. When you create additional Shipping Profiles, you have the option to add Intuitive Shipping as a carrier service (rate provider) or use other services, such as accessing Shopify’s discounted carrier rates.
When you have multiple profiles, whether you’re using Intuitive Shipping as a carrier service in one shipping Profile – general or custom – or multiple Profiles, you may experience rate calculation errors.
Intuitive Shipping In One Profile
When Intuitive Shipping is set up as a carrier service in just one of your Profiles, and a customer orders products from multiple Profiles, Intuitive Shipping will only calculate rates for the products in the Profile it is associated with.
Let’s say you’re using Intuitive Shipping to provide a Free Shipping Scenario where a customer must order more than $75.00 to get free shipping. A customer might order a $60.00 product from your General Profile, where Intuitive Shipping is providing rates, and a $20.00 product from your Fragile Products Profile where Intuitive Shipping is not providing rates. Your customer should be entitled to free shipping because they have ordered $80.00 worth of products. However, because Intuitive Shipping only sees the product in the General Profile, the system assumes the customer only ordered $60.00 worth of products and is therefore not entitled to Free Shipping.
Intuitive Shipping In Multiple Profiles
When Intuitive Shipping is set up as a carrier service in multiple Profiles – for example, your general Profile plus one or two custom Profiles – and those Profiles contain the same Shipping Zone, Intuitive Shipping will interpret the order as multiple products from the same Zone and combine the shipping rate, even if it’s just one product. That’s because Shopify does not pass us any information about Shipping Profiles – only Zones.
Let’s say you have a General Profile and a T-Shirts Profile, and Intuitive Shipping is a carrier service in both Profiles. Each Profile has a Shipping Zone that includes California.
For Legacy users, California will be displayed twice in your list of Shipping Zones in the Shipping Methods section of your Scenarios. For both Legacy and New users, if you’ve added different shipping rates to Intuitive Shipping based on General products and T-Shirt products, they will be blended together automatically, even if Intuitive Shipping is set up to display one rate or the other.
For this example, let’s say you created a General Products Scenario and you added a $15.00 Shipping Method to California. Then you created a T-Shirt Scenario and you added a custom rate of $10.00 to California in that Scenario. When a customer from California orders a t-shirt, their shipping cost should be $10.00. However, because you have two Profiles, and because Shopify doesn’t pass any information about Profiles, our system treats the order as two separate orders from California and calculates two separate rates. When our system passes that information back to Shopify, the two rates are blended together and the customer sees a shipping cost of $25.00 at checkout.
You Don’t Need Multiple Profiles
Because of the way that Shipping Profiles are configured, there is no workaround for Intuitive Shipping and no way to avoid the risk of calculation errors except to remove your additional Profiles.
That’s okay! Shipping Profiles were introduced to give Shopify merchants more flexibility and more customization with shipping rates. Thankfully, Intuitive Shipping is so powerful and robust that you can do everything Profiles was intended to do – and much more!
Intuitive Shipping Scenarios work similarly to Profiles but give you even greater control and flexibility. You can set up product-based rates that blend rates together when a customer orders multiple product types, or you can set up a dominant Scenario that overrides other Scenarios when a certain product is in the cart. You can even use Scenarios to create tiered shipping costs based on multiple cart scenarios.