FAQ – LEGACY version
FAQ – NEW version
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How To Test Your Setup In Testing Mode
Test your Intuitive Shipping setup before making it live.
How To Remove Shopify Shipping Rates
Delete your Shopify shipping rates before you make your Intuitive Shipping setup live.
How To Create A New Shipping Zone
Learn how to add another Shipping Zone through your Shopify settings.
How To Sync Your Shopify Settings
Learn how to keep your Shopify data up to date and synced with Intuitive Shipping.
How To Change the Default Message When Shipping Is Not Available
Learn how to change the default message displayed when no shipping method is available at checkout.
How To Troubleshoot When Shipping Rates Do Not Appear
Learn how to troubleshoot if shipping rates aren't being calculated or displayed by Intuitive Shipping.
How To Create Private App Credentials
Set up Private App Credentials to mitigate the risk of missed calculations during sales order spikes.
How To Enter Carrier Account Credentials
Learn where and how to enter your preferred Carrier Account credentials when using Live Rates.
How To Add Google API Credentials
Create a Google API account and connect it to Intuitive Shipping for distance-based rate calculations and distance condition checks.
How To Use Intuitive Shipping With Shipping Profiles
Learn how to avoid shipping calculation errors when using Intuitive Shipping with Shopify Shipping Profiles.
How To Use SmartBoxing™ With Live Rate Shipping Methods
Learn how use our advanced SmartBoxing™ feature to optimize your dimensional shipping for the most accurate live rates.
How To Set Up Shipping Costs
Understand how each setting in your Shipping Method affects costs and learn now to configure shipping costs in different ways.
How To Change The Default Shopify Cost Label For Free Shipping
Change Shopify's default label for free shipping from 'free' to something different.
Create A Zone
Manage which countries or geographical regions you products can ship to.
Add A Package
Add commonly used packages to Intuitive Shipping for accurate live rates.
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