Shipping goods that are more personal in nature, or selling to customers who are risk-averse may require you to offer a ‘Signature Required‘ shipping option. Carriers typically charge a flat rate fee to add this on to a shipment.
With Intuitive Shipping, you can easily create a Shipping Method that applies a signature fee onto your Live Rates. You can create a new Signature Required Shipping Method from scratch by following the steps below, or you can skip ahead to learn how to copy an existing Shipping Method and simply add the fee to the rate, allowing your customers the option to choose one or the other.
Add A New Signature Required Shipping Method
If you don’t currently have a Shipping Method that can be copied, or if you prefer to offer only a ‘Signature Required’ Shipping method, create a new one from scratch.
1) Click the Shipping menu button, then select Scenarios from the drop-down list.
2) Click on one of your existing Shipping Scenarios or Create A Shipping Scenario.
3) In the Shipping Methods section at the bottom of the Edit Shipping Scenario page, click Add Shipping Method beside the applicable Shipping Zone – e.g. ‘United States’.
Shipping Zones are determined by your Shopify Settings. To learn how to adjust your Shipping Zones, click here.
4) Create a Title for your Shipping Method – e.g. ‘FedEx Ground Signature’.
5) Enter a Description that will help your customers understand that a ‘Signature Required’ option is available – e.g. ‘Signature required upon delivery’.
Select The Shipping Calculation Method
1) In the Calculate Shipping Based On section, choose the desired Shipping Carrier from the Live Rates section of the drop-down list. For a list of which Shipping Carriers are supported by Intuitive Shipping, click here.
Enter The Shipping Origin Address
1) In the Ship From Location section, select the shipment Country of Origin and enter the Postal Code/ Zip Code.
2) If you have a Carrier Account, click Additional Settings to enter your Carrier Account details. Intuitive Shipping can calculate live rates based on your negotiated rates.
Enter The Delivery Method
1) In the Delivery Methods section, select ‘Return All Delivery Methods Selected‘.
2) Check the box beside the delivery method you would like returned at checkout.
Signature charges may vary depending on the delivery method. Be sure to confirm the correct fee with your preferred carrier(s).
Enter Package Details
1) In the Packages section, select how you would like your packages to be split – e.g. by Combined Weight.
2) Click the Add Another Package button for each package.
3) Enter the Package dimensions and weight.
4) Add as many custom packages as you need.
Intuitive Shipping supports up to 40 package sizes.
To take advantage of our SmartBoxing™ feature, all custom packages must have dimensions assigned to them.
SmartBoxing™ is automatically enabled when you create a Live Rates Shipping method, assign package dimensions and select ‘SmartBoxing™ Packing Algorithm’ in the Packages section.
Adjust Final Shipping Costs
1) Under Mark Up/ Mark Down, enter the carrier’s flat fee to be applied to the final shipping cost.
2) Adjust the other Optional settings as needed.
Save Your Settings
Click the Save button!
Copy From An Existing Shipping Method
Alternatively, you quickly make a copy of an existing ‘no signature’ shipping method, then add the flat fee to the copy.
1) Click the Shipping menu button, then select Scenarios from the drop-down list.
2) Click on one of your existing Shipping Scenarios.
3) In the Shipping Methods section at the bottom of the Edit Shipping Scenario page, click the Copy button beside the ‘no-signature’ Shipping Method you wish to copy and edit.
4) Click the same Shipping Zone where your original Shipping Method exists – e.g ‘United States’.
5) Click on the copy of the Shipping Method.
The copied version will be identical to the original in every way until it is edited. Editing the copied version will not affect the original Shipping Method.
6) Edit the Title for your Shipping Method to distinguish it from the original – e.g. ‘FedEx Ground Signature’.
7) Edit or add a Description that will help your customers understand that a ‘Signature Required’ option is available – e.g. ‘Signature required upon delivery’.
Adjust Final Shipping Costs
All of the settings for the newly copied Shipping Method are the same as the original unless manually edited.
1) Under Mark Up/ Mark Down, enter the carrier’s flat fee to be applied to the final shipping cost.
2) Adjust the other Optional settings if required.
Save Your Settings
Click the Save button!
You will now see two (2) Shipping Methods displayed in the Shipping Zone, one for no signature and one for ‘Signature Required’.
Nicely done!
You’ve just created a ‘Signature Required’ Shipping Method!