If you need assistance with the Intuitive Shipping app or the Automate Shipping Profiles app, please contact us using one of the methods below.
To request support by email, click the blue HELP button at the bottom right of this screen. We’ll get back to you within 1 business day.
Email support on weekends and Canadian holidays is limited.
By Live Chat
Live chat is available between 9:00 am and 4:00 pm EST, Monday through Friday. Live chat support is not available on weekends and Canadian holidays.
Live chat support can be reached via the Intuitive Shipping app or Automate Shipping Profiles app interfaces.
For urgent situations, please click here to send us an email with the subject line ‘URGENT’.